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Camera Control Issues After Firmware Update? Troubleshooting Guide

May 01, 2025​

Disabling HTTP Authentication on PTZOptics Cameras​

The latest firmware update for all PTZOptics cameras introduces HTTP Authentication , which may cause issues with control in certain apps, custom joystick buttons, and API interactions.

We are working on adding authentication support to all our control applications. However, until this is implemented, you may need to disable this setting to maintain control.

Disabling HTTP Authentication​

G2 Models (SDI-G2, NDI-G2, Box Cams, USB-G2)​

  1. Log into the camera's web interface by entering its IP address in a web browser.
  2. Navigate to the System tab on the left side.
  3. In the HTTP Authentication dropdown, change "On" to "Off" .
  4. Click "Submit" .
  5. A popup will appear, informing you that you are disabling the feature. Click "OK" .
  6. Click "Reboot" at the top of the page to restart the camera.
  7. Wait about 15 seconds , then close and reopen any control app you are using, and reconnect to the camera.

If you’ve recently updated the firmware, your browser may retain cached data and not display the new settings. We recommend logging into the web interface using a private or incognito browser window.

  1. Log into the camera's web interface by entering its IP address in a web browser or using the assigned local name (e.g., PTZoptics.local ).
    • If you haven’t set a password since the update, follow the steps in [this article] .
  2. Go to the Camera Config tab on the left, then select System Settings .
  3. In the HTTP Authentication dropdown, change "On" to "Off" .
  4. Click "Apply" .
  5. A popup will appear, informing you that you are disabling the feature. Click "OK" .
  6. Click the "Reboot" button on the left side.
  7. The camera will reboot (this may take 2–3 minutes for 4K models).
  8. After rebooting, close and reopen any control app you are using, then reconnect to the camera.

If you’ve recently updated the firmware, your browser may retain cached data and not display the new settings. We recommend logging into the web interface using a private or incognito browser window.

[](http://admin.admin@192.168.100.88/cgi-bin/ptzctrl.cgi?ptzcmd&left&5)

Please contact support if you are having any issues and if there is anything we can help with

  • Support can be reached M-TH 8AM-6PM EST, and 8AM - 4PM FRI EST.

  • Call 484-593-2584

  • Email support@ptzoptics.com