Any rules for changing the cameras password? How do I reset a password I forgot?
December 05, 2024
When you change the password of the camera there are a few things to keep in mind.
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If you change the password, the password is only alphanumeric and has a max length of 13 spaces. If you use symbols or go beyond 13 spaces it will not be exactly what you recall.
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If you still cannot figure out what the password is we can always remote in and reset to the default for you. it just involves a non-public method so you would have to reach out to support for this.
Our reward winning support team can be reached Monday - Friday from 8 am until 6 pm Eastern Standard time.
You can reach them using one of the following methods:
- Call 833-888-9706
- Submit a ticket here: https://community.ptzoptics.com/s/
- Email support@ptzoptics.com
- Email support@huddlecamhd.com